About California Decor Store

Company History | Mission Statement | Return Policy | Corporate Details

Company History

In 1999 Victor Hnyp and Tina Hnyp - primary directors of California Decor Store - built a custom home in Redding. The original intent was to sell the home as a spec home, but the Hnyps fell in love with the house - and the home building experience.

During the next few years the Hnyps, along with investor partners, built and sold several more spec homes. Some of the finish items used in the homes - granite, marble, and travertine tiles - were imported from Mexico.

Each time the Hnyps went to Mexico their friends would request items be brought back for them: vases, wrought iron, statues, pottery, and other home decor. Pretty soon the Hnyps realized that Redding could use a store that specialized in imported home decor and gifts.

The Hnyps decided to put their idea to the test. They rented a 10' x 10' booth space at the 2004 Spring Home and Garden Show at the Shasta County Fairgrounds in Anderson. The test items sold well, and California Decor Store was born!

California Decor Store opened for business on May 26, 2004, in the Redding Downtown Mall. The store was originally 2,025 square feet in size. In October a Garden section was added, and the store grew to 3,400 square feet.

In 2007 the thrift store next door moved to a new location, and California Decor Store leased the available space and began an extensive remodeling. On April 28, 2007 the new section opened for business and the store nearly doubled in size to 6,400 square feet. We are now the largest home decor & gift store in Redding.

California Decor Store is committed to Redding's downtown revitalization. We have 6 years left on our current lease, with an option to extend for 7 additional years.

 

Mission Statement

California Decor Store's mission is to be known as "the" store in Redding where customers come to have fun, socialize, and shop for affordable, unique home decor accessories and gifts.

Our goal is to treat each customer and each sale as if its the most important transaction we've ever had.

 

Company Credos

CUSTOMER SERVICE:  Top priority - Period! When you walk through our doors we want you to feel special! Our goal is to quickly greet you and ask you if you need assistance:

SHOPPING SHOULD BE FUN!   While you shop, we play “vacation music” to soothe your soul. Jimmy Buffet, various Hawaiian and Reggae bands take you away from Redding and place you on your favorite beach! Our staff and crew are constantly joking and bantering with each other (we believe that WORKING should ALSO be fun!) and you are more than welcome to join in! From the latest funny one-liner to discussing a favorite restaurant - we love to interact with our customers. Nothing thrills us more than seeing a group of friends meet each other in the store before or after a dinner or show.

BE CONFIDENT IN YOUR PURCHASE:   Not sure if something fits in with your existing decor? Wrong color, size, or the spouse doesn’t like it? No problem! We have a 30-day refund or exchange policy - no questions asked! As long as the item comes back in the same condition it left, you’re covered! Don’t have your receipt? No problem! We can look up your purchase history in our computer system.

GREAT PRICE, GREAT QUALITY: We strive to remain affordable without sacrificing quality. Customers constantly tell us we have the best prices and selection in Redding.

IF WE DON’T HAVE IT, WE’LL TRY OUR BEST TO GET IT FOR YOU:  Looking for something hard-to-find, a certain size, or a certain color? We’ll add your name to our Customer Special Request Book and then try our best to find it for you through custom-shopping. Once we locate the item and bring it to CDS we’ll call you and let you know to come in and see it. Doesn’t matter if it is a $2 keychain or a $2,000 curio cabinet - if it isn’t what you were looking for you are NOT under obligation to purchase it! We are able to fulfill on average 40% of Special Requests for our customers.

WE’LL HELP YOU LOAD YOUR VEHICLE.  Need help out to the car? No problem! We have a convenient loading zone literally 10 feet from our front door. Something too large for you to haul home by yourself? We’ll deliver it to your home for a nominal charge.

HONESTY - ALWAYS THE BEST POLICY!  We will NEVER up-sell you or mislead you about a product. We will honestly tell you if we have plenty of an item in stock, or if we are running low. If something isn’t designed to go outdoors or isn’t dishwater-safe we’ll do our best to warn you.

GIVE BACK TO THE COMMUNITY.   From food drives to raffle donations, from downtown revitalization to homeless shelters, we strive to help local schools, charities, and non-profit organizations whenever we can.

HAPPY CUSTOMERS = BUSINESS SUCCESS = EVEN BETTER SELECTION / PRICES:  Positive word-of-mouth is why we’ve grown to be the largest home decor / gift store in Redding. Wonderful repeat customers are why our sales have grown 30% each year. This allows us to carry more products, get better prices from vendors, and pass the savings on to you!

SOMETHING NOT TO YOUR SATISFACTION?   Did we fall down on something? I want to know about it! Feel free to e-mail me with ANY questions, comments or concerns. I promise I will personally respond back to you. My e-mail address is: VictorH@CalDecorStore.com

 

Return Policy

We realize that items displayed in our store may not look the same once you bring them to your home or office. We want you to be comfortable with your purchase, and we encourage you to "buy and try"!

We have a "no questions asked" return policy. You may return ANY item to our store within 30 calendar days of purchase for full refund or exchange. Your original receipt is beneficial, but NOT REQUIRED.

Item must be in brand new condition, with no scratches, dents or blemishes. We do NOT require original packaging.

"Scratch and Dent", "Clearance", or "Closeout" items are NOT RETURNABLE. These items are clearly marked down on the price tag or on your receipt. We reserve the right to refuse the return/refund of any item that was sold at a discount.

Qualified refunds will be issued in the SAME FORM as your original payment. In other words, if you paid CASH you will receive a CASH refund. If you paid by CREDIT CARD you will receive a CREDIT CARD refund.

In some instances you may be issued a refund in the form of a store GIFT CERTIFICATE.

SPECIAL REQUEST ITEMS:

Items that we special order for customers (such as furniture or catalog special orders) usually carry a "no obligation to buy" policy. We know that if you don't like the item - someone else will!

Once your Special Request item arrives at our store you have the right to refuse purchase of the item. Any deposits will be refunded to you in the same form as the original deposit.

Special Request items carry the same 30-day return policy as regular store items.

On rare occasions a Special Request item may be so customer-specific or hard to find that we will specify it as NON-REFUNDABLE. You will be informed - in writing - of this situation at time of order.

 

Corporate Details

California Decor Store is a DBA subsidiary of Lassen Consulting, Inc., founded in 2002. Lassen Consulting, Inc. is listed with Dun & Bradstreet. For D&B information on the Company click HERE.

Corporate Address:
                               1538 Market Street, Suite #5
                               Redding, CA 96001

Store Address:    1419 Yuba Street
                               Redding, CA 96001

Phone Number:    (530) 229-9301

Federal Tax ID:    <Please call>

State of California Corporate ID:
                               C2379282

California Reseller Permit No.:
                               <Please call>

Memberships:      Greater Redding Chamber of Commerce

                               Downtown Redding Business Association

                               Viva Downtown

 

 

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